What after-sales service do we provide?

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What after-sales service do we provide?

We offer a comprehensive after-sales service, including product repair, technical support andquality tracking. Our technical support team is always ready to help our customers to ensure thatthey have no worries during the use of the product.

We Provide Comprehensive After-Sales Service Support

At KINGBROTHER, we place special emphasis on after-sales service. After so many years in this business, we understand that what customers fear most after purchasing PCB products is having no one to turn to when problems arise. That's why we've established a complete after-sales service system to give customers peace of mind.

Product Repair and Technical Support

  • PCB Repair Solutions: Professional PCB repair services, capable of repairing automotive PCBs, industrial PCBs, and more
  • Quick Response to Technical Issues: 24-hour technical support hotline for immediate assistance
  • Fault Analysis Services: Professional team helps customers identify PCB product failure causes
  • Product Upgrade Support: PCB product upgrades and optimization suggestions based on customer needs

Quality Tracking and Continuous Improvement

  • Product Quality Tracking: Product quality database to track long-term PCB product usage
  • Customer Satisfaction Surveys: Regular customer satisfaction surveys to collect feedback
  • Continuous Improvement Mechanism: Continuously optimize PCB manufacturing processes and service workflows based on customer feedback
  • Product Lifecycle Management: Full product lifecycle management through KINGBROTHER-PLM system

Professional Technical Training and Guidance

  • PCB Usage Training: Teaching customers proper PCB product usage methods and precautions
  • Technical Documentation Support: Providing detailed technical documentation and user manuals
  • On-Site Technical Support: On-site technical support and guidance when necessary
  • Regular Technical Exchanges: Organizing technical exchange meetings to share latest PCB industry trends

Spare Parts Supply and Quick Response

  • Spare Parts Inventory Management: Complete spare parts inventory system for fast supply
  • Emergency Order Processing: Quick response service for urgent repair needs
  • Supply Chain Coordination: Coordinating supply chain resources for timely spare parts supply
  • Global Service Network: Establishing global service network for localized service to international clients

Automotive electronics EMS, medical PCB manufacturing, industrial control PCBs... clients in these fields have used our after-sales services, ensuring customers can use our products with confidence.

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ABOUT OUR COMPANY

Hardware Solution and Manufacturing Service Provider

Founded in 1997 and headquartered in Shenzhen, KINGBROTHER specializes in electronic interconnection technologies and hardware innovation. We focus on electronic product R&D, AI hardware solutions, engineering services, integrated design and manufacturing, and supply chain capabilities to deliver comprehensive PCB manufacturing, IPD (Integrated Product Development), and EMS services.

We are committed to becoming a world-class AI hardware solutions and manufacturing service provider, offering one-stop solutions for AI robots, industrial control, medical devices, new energy, and automotive electronics, helping our customers accelerate innovation and bring products to market faster.

We bridge R&D to mass production with integrated capabilities:
  • Design First
  • Tech Leadership
  • High Reliability
  • Rapid Delivery

Precision-Driven System Design to Accelerate Your Success

We adhere to systematic design as our foundation, offering hardware, software, and industrial design services. With 6 self-owned design centers and a knowledge base including 3.27 million certified materials and 2,368 DFI rules, we significantly reduce design iterations by 60-80% and increase customer project success rates by 35%.

Precision-Driven System Design to Accelerate Your Success

End-to-End Technical Integration for Unbroken Innovation

We have built an integrated technology chain from IC design IPD and PCB to integrated product manufacturing IPI. With 300+ technical solutions and over 2,500,000 product models and project verifications, we achieve closed-loop collaboration and optimization throughout the hardware innovation process.

End-to-End Technical Integration for Unbroken Innovation

Rigorous Engineering for Uncompromising Product Integrity

Through strict QIS quality management systems and full-chain engineering empowerment via DF8, failure analysis, and process control, we eliminate 90% of pad defects and 70% of assembly risks, ensuring product safety for our customers.

Rigorous Engineering for Uncompromising Product Integrity

Agile Manufacturing and Supply Chain for On-Demand Fulfillment

Leveraging 5 IPI smart manufacturing bases and a cloud alliance of over 100 factories, we have established a flexible production system for small-batch, multi-batch needs. Our mature global supply chain ensures quick response and delivery, especially in component procurement.

Agile Manufacturing and Supply Chain for On-Demand Fulfillment
Services

We provide services to 20,000+ clients

The Choice of Dozens of Fortune 500 Companies.
PCB Manufacturing Service

PCB Manufacturing Service

With 29 years of expertise in high-end and specialty PCBs, we deliver reliable and flexible manufacturing solutions. We offer prototyping, quick-turn, and small-to-medium volume PCBs, including multilayer, HDI, high-copper, and rigid-flex boards, backed by a one-stop PCB service that empowers clients across industries, from AI hardware to cutting-edge electronics, to accelerate product innovation and bring ideas to market faster.

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Electronic Manufacturing Service

Electronic Manufacturing Service

Reliable AI hardware solutions with full-lifecycle supply chain support. We provide highly reliable electronic manufacturing services. Our integrated PCBA, BOM management, NPI engineering and advanced failure analysis to guarantee reliable performance at every stage.

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Electronic Product Design Service

Electronic Product Design Service

We focus on independent design house (IDH) and CAD design, providing AI hardware solutions and covering services such as hardware design, software design, industrial design, and EDA development.

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Our Solutions

Full-Stack Electronics Solutions

100% Complete & Professional Solutions: From Design to Manufacturing.

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